PBX Phone | AVL Technologist Services

MODERN PBX INSTALLATION

PBX Features

Laptop & Mobile Compatible

You can access your business line from not just a desk phone but laptop and mobile devices. Supports both android and IOS systems.

Worldwide Access

Supports remote working anywhere in the world. Teams can stay connected to customers, transferring a call to call conference and much More.

Automated Receptionist

Interactive Voice Response allows for customised answer greetings, direct caller to branches, extensions and even provide FAQ information

Do have a read through our FAQ so that you can make the best of your one-time free consultation call.

PREFER TO LEARN MORE FROM OUR EXPERTS >>

FAQ

WHAT ARE YOUR PBX MOST IN DEMAND FEATURES?

IVR - So that callers can choose which extension/branch/persons or
Get unlimited extensions - No Additional Charges
Crystal Clear HD call quality compared to traditional analog devices
PBX installed on your premises - You own your device forever - 1 year warranty included
Key features you will have access to using our PBX Installation are: call transfer, internal calling, conferences, access anywhere in the world.
Also compatible with Laptops, Android and IOS Devices
Works with your Landline or Mobile Number
Perfect for a remote workforce.
Hold music so that you have that professional business outlook.

WARRANTY TERMS

All devices used for installation carries 1 year warranty on manufactures defect. If the item cannot be repaired we install a brand new device provided that:

1) The device is undamaged and does not show any signs of falls, alternations, tampering and so forth

2) The defect is not due natural disasters such as floods, which is out of our control

3) The device failure is not due to misuse or lack of proper maintenance

4) No significant alterations made to the device hardware and software, affecting its performance

WHAT ARE SOME OF THE ADVANCED FEATURES

We utilise the 3CX Platform for which we are an authorised partner.

Note: Our basic installation fee does not include integrations and many of the advanced features listed below, do speak to us and we will advise based on your needs if the features for your business is included or a job specific quote is required.

Here is a breakdown of why 3CX is the solution for your business:

● Telephony: Web client and mobile apps for remote working.

● Video: Included in your system, no add-ons needed

● Live Chat: Talk with your customers in real time via your website or Facebook!

● SMS: Allow your customers to interact with you instantly

● Integrations: CRMs, MS 365 and Teams

● Low Cost: Save on your phone bills, add ons and hardware.

● Flexible: Keep your numbers, choose your phones and your provider

● Secure: 3CX includes advanced security features

● Install anywhere: Hosted or on Premise, MiniPC, Raspberry Pi, Hyper-V, VMware or KVM!

● Backed by the vendor, supported by us

● 600,000+ customers globally

Our team will gladly give you a quick consult and answer any questions!

3CX Apps & Features

3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website or Facebook page with the 3CX Live Chat and Facebook Messenger integration.

3CX Apps for Android & iOS Device

● Make and take calls from anywhere

● Video Conferencing

● Instant Messaging and Chat

● Answer Facebook messages

● Conference Calls

● Free VoIP calls with your smartphone

● Encrypted and Secure

User-friendly Web Client / Windows Desktop App

● Work from anywhere - multifunctional web app with inclusive UC features

● Call from your browser, control your IP phone or smartphone

● Answer customer queries from live chat, Facebook and SMS from one interface

● Video conferencing at the click of a button

● Native Windows Desktop App for calls

● Launch calls directly from your CRM

● Integrate seamlessly with MS Teams and MS 365

● View the status of your colleagues

3CX Live Chat: Next Level Customer Communications

● Chat with your customers on your website

● Create Chat queues

● Answer from your webclient or 3CX App

● Transfer chats to other team members

● Elevate a chat to a call or a video with a click

● Chat reporting available

● Chat monitoring feature for Managers!

Facebook Messenger Integration

● Integrate with your FB business page - All Messages are sent to your web client

● Agents can answer customer queries without having access to Facebook

● Forward to a queue with multiple agents

● Chat reports available per agent and queue

Send & Receive Business SMS / MMS

● Send SMS / MMS to your customers

● Route SMS to multiple agents so no message goes unanswered

● Keep personal mobile numbers private

Integrated Video Conferencing

● Free for up to 250 participants

● Initiate with a single click

● Video conference dial-in

● Create as a conference or a webinar

● Remote control assistance for quick & easy troubleshooting

● Pre-upload PDFs before meetings

● Includes a whiteboard

● Share your screen

● Polling tool

● Record your videos

● Includes chat

The 3CX Call & Contact Center

With 3CX you get advanced call center features. Increase your customer service, sales, boost productivity and offer support with 3CX’s contact center technology.

● Switchboard and wallboard

● Call Center Reporting – user activity, team queue, SLA and more!

● Queue Strategies and real-time statistics – round robin, hunt by threes and more

● Call & Chat Monitoring available for Managers

● Integration with MS 365 and Microsoft Teams

● CRM integration with popular CRMs – Salesforce, Freshdesk and more

● 3CX CRM API to develop your own CRM integration

● Call Recordings

● Hot Desking

● Create your own call flows with 3CX CFD

Slash Costs

With 3CX, your ongoing costs will be reduced significantly.

● Decrease your roaming charges by 100%

● Staff Communicates for free from anywhere in the world

● Free to transfer calls outside of the office or anywhere in the world

When it comes to VoIP security, 3CX sets the standard. 3CX’s inbuilt security features have been exclusively developed to protect your PBX system from attacks.

● Increased secure web server configuration

● Automatic detection & blacklisting of SIP attack tools

● Global IP Blocklist automatically updated for participating PBXs

● Traffic to 3CX apps is encrypted via the 3CX Tunnel

● Voice traffic is encrypted via SRTP

● Automatic generation and management of SSL certs

● Qualys labs A+ rating and Immunilabs A Rating

● Automatic failover for instant backup

● Encryption between browser and the website ensured via HTTPS

● Limit access to 3CX management console based on IP

Call Flow Designer

By utilising 3CX’s Call Flow Designer you can handle incoming calls effectively, efficiently and much faster. Here are just a few examples of how 3CX can improve your customer service:

WHAT DOES THE FREE CONSULTATION INCLUDE

Our advisor will assess your business needs and advise on the best PBX system that works for you, we'll even let you know the if the most in demand features you require are preinstalled.

For more complex businesses that require a custom built solution such as hotels and call centres, we charge a fee of $500 where we will provide a thorough analysis and detailed guidance on every step that needs to take place so that the best version of PBX is installed to meet your business needs

3CX - Your Communications Syste

3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers - anywhere, anytime.

Partner With The Experts

At AVL Technologist Services, we're like a bespoke tailor for your tech needs. We'll measure twice, cut once, and deliver a solution that fits you like a glove.

Truly Mobile Communications

3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere.

Live Chat Integration

Allow customers to instantly reach you directly from your website with the 3CX Live Chat and WhatsApp integration.

Remote Workforce Features

Keep your team connected and productive even when working from home! 3CX is built for mobility with iOS and Android apps that keep your team connected without tying them to the office building. Make and receive calls using your office number, chat with co-workers or start a video call on the fly. Ensure your customers are never left hanging. Respond to their calls, WhatsApp & Facebook messages, SMS or live chats from anywhere, from the Web Client or your smartphone.

Slash Costs

Break away from costly rental agreements! Make the most of your existing hardware, or upgrade with our high-quality equipment.

Make free interoffice and branch calls. Connect with remote workers for free!

Enhanced Caller Identification & CRM Integrations

Know exactly who is calling and have the customer record open before picking up the phone. Easily done when integrating your CRM or helpdesk system with 3CX! Automatically create new contacts and answer existing leads with a personalized greeting. No copying and pasting of numbers, and calls are journaled for future reference.

Hotel PBX

The hotel phone system is optimized for internal and guest to front desk communication. Includes wake up call scheduling, DND and easy check out. Wow your guests with personalized greetings when they call the front desk. Integrate 3CX with your existing PMS system at no extra cost to automate the check-in / check-out and generate call bills. Save on costs and system management, optimize staff communication, and ensure those positive TripAdvisor reviews keep rolling in.

Automate Call Handling

Route calls based on time of day or customer input. Authenticate callers based on customer ID or other input. Automatic outbound dialer & callback scheduler. Visually design call flow applications in hours rather than weeks. Multi language text to speech and speech to text.

Secure & Robust Communications Platform